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Your Housing Group Appoint Two New Executive Officers

YHG has appointed two new executive officers into the newly created roles of Chief Property Officer and Executive Director of Housing & Customer.
Paula Marshall cropped

Stepping into the newly created role of Chief Property Officer, YHG is thrilled to have appointed Ian Thomson.

Ian joins from Magenta Living and will continue his already impressive and expansive career in housing and asset strategy and management.

This new role will oversee the ongoing home improvement works for residents, but also the evolution of YHG’s repairs and maintenance team, fix360. Key to this role, however, is the continuous and ever-changing landscape within the building and resident safety arena, and Ian will guide the business in line with national requirements and expectations.

Safety is and will remain YHG’s top priority and Ian’s vast knowledge in this area is paramount to keeping them on a progressive improvement trajectory to enhance their viability as a business, whilst maintaining the ongoing care for residents and their homes.

Ian said, “I’m delighted and excited to be joining #TeamYHG from 1 July 2024 and I am absolutely committed to delivering excellence in property services and landlord compliance for our customers.”

The new Executive Director of Housing & Customer (EDHC) has been appointed following an internal promotion, with YHG’s current Director of Housing & Customer Service, Paula Marshall appointed to the new role.

Paula joined YHG in early 2020 and has since made a huge impact in terms of her team leadership to support residents who have in turn acknowledged these changes with year-on-year improvements in annual customer survey.

Her unwavering support has also seen improvements in how YHG manage antisocial behaviour, the ongoing success with the four foyers and also within the customer service and engagement arena.

Since Paula joined, YHG has achieved the Tpas Landlord Accreditation, plus adapted and improved customer engagement groups to work for both residents and partners, and this area continues to thrive and grow.

Paula commented, “I am really excited and proud to be joining the Executive Team to continue my housing career at YHG. We have seen many improvements in the last few years, particularly around culture and improved services to customers, and I look forward to further enhancing this as part of the new leadership team”.

These new additions to the leadership at #TeamYHG are the next step in the journey following Jacque’s appointment as CEO, Kal Kay joining as Chief Financial Officer, and Shabana Hameed gaining a promotion to Director of Risk, Assurance & Improvement.

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