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A different way of doing 'digital'

Waterstons Limited
Liddon Court, Aykley Heads, Durham DH1 5TS
Office: +44 345 094 0945

Case Study

Becoming Outrageously Brilliant

A key part of Home Group’s offering is ensuring that maintenance work happens proactively and to a high standard. The more you think about this, the more the challenge becomes clear… Managing…


One workshop, three forward-thinking, ambitious innovation projects
North Star Housing Association is a social housing association based in the North East of England. In a sector not generally known for innovation, North Star wants to be different – to set the standard for how innovation and research can positively impact customers in the sector.

Tending to our homes
Anchor is England’s largest not-for-profit provider of housing and care for people in later life, serving  more than 65,000 residents in 54,000 homes across almost 1,700 locations. Its residential care services employ the majority of the 9,000-strong workforce, providing services to residents at more than 120 care homes.
Investing in cyber resilience to provide safe and secure homes 
Formed in 2017, Thirteen are an industry leading organisation with some 1600 staff providing housing, care and support services to over 70,000 people in the North East and Yorkshire. With a wide range of personal and confidential data to protect,
The value of close collaboration, through thick and thin
Changing Managed Services provider can often be a difficult and daunting decision. Is it better to stick with who or what you know, or take the plunge into something new? For forward thinking Cartrefi, they realised that improving their…
About Waterstons

Creating digital clarity since 1994.

At Waterstons we blend technology with strategy, helping to unleash the future potential of you and your organisations. This year we celebrate our 30th anniversary, demonstrating three decades of forging trust and establishing long-term partnerships that bring together ambitious organisations around the world.

We have earned the reputation of trusted advisor and partner within the housing sector, and we understand the unique challenges facing associations, property developers, and housing providers.

As technology continues to transform the sector, we have remained at the forefront of innovation, helping you leverage the latest advancements to stay ahead of the curve.
Whether it’s helping you understand your residents’ needs so you can choose the right technology for your communities or identifying a path for your digital strategy. We can help you to optimise the performance of your housing association and transform your  assets to optimise efficiency throughout your organisation.

With our deep industry knowledge, client-centric approach, and commitment to excellence, we are pride ourselves in our ability to drive positive change and make a meaningful impact within the housing sector and beyond.


“The work Waterstons has done is enabling us to deliver an enhanced customer experience. It is providing us with valuable insights which are, in turn, helping us to work with our maintenance partners in continually improving the services we deliver together. Waterstons were instrumental in the delivery of the project, working in partnership with us to co-ordinate efforts across all of our maintenance partners. They ensured the implementation of a quality solution, driving the project through to completion.”

David Redpath, Director of IS at Home Group

“With so much personal and confidential data to protect, it was vital that we achieved Cyber Essentials Plus, and Waterstons’ help and guidance gave us all of the tools and confidence we needed to do so.”

Hassan Bahrani, Head of IT at Thirteen

“From technical expertise to personal relationship and account management, we are continually impressed by the team thinking about new ways of working and creating efficiencies across our business.  “

Dan Bloor, Group IT Director at Enva

“Over time the support we have received from the team has changed and developed, but we know we can rely on Waterstons, that they put us and our business first, not their own revenue…The team listens, understands, adapts and we have created a true partnership.”

Adrian Robinson, Assistant Director – IT Systems and Information at Richmond Fellowship

“Ultimately, having Waterstons onboard means that we know we have experts looking after the day-to-day support for our team and infrastructure, while the in-house team focus on 2nd line support and streamlining. There is no duplication or tripping over each other – they are the custodians of our infrastructure and service delivery, and we rely on them implicitly.”

Darrin Shaw, Head of Global IT at Mayborn Group

Social Media
The Team
Lesley Buckels
Sector Principal – Social Housing
Andrew Buckels   
Sector Specialist ‑ Social Housing

Waterstons tech consultancy marks a decade in partnership with London housing association
Global business and IT consultancy Waterstons is celebrating a 10-year partnership with Gateway Housing, a well-established community-based housing association in East London.