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The importance of recruitment, retention, and upskilling

Direct Works, the UK’s leading voice for specialists in social housing maintenance, are excited to announce their next online seminar.
Direct Works team

Taking place on the 4th of July, the focus of the seminar is targeted: recruitment, retention, and upskilling.

Russell Thomson FCIOB, Chair, comments: “When it comes to the multi-faceted challenges facing the housing sector, one of the major themes which we continue to grapple with sounds simple enough: getting enough of the right people, in the right places, doing the right things – and holding on to them by developing their skills and offering vibrant and attractive career paths. From talented Chief Execs to management and administration, to the tradespeople on the ground, our sector continues to struggle. The reasons for this are well debated – the Brexit skills drain, the perception of housing as being old fashioned, construction and refurbishment ‘cold and dirty’ and male gender biased, and a lack of foresight to start apprenticeships and value skilled trades decades ago.

“That’s why when we asked members what they’d like to focus on in the next seminar, recruitment, retention and upskilling were top of the agenda. We won’t just be looking at blue sky thinking, bigger picture thinking – although that will be part of the scene setting – we’ll be talking to organisations who have got it right, and experts who can support us. We’ll be going into practical and granular detail of how to get the right people in the right jobs and keep them; looking at the most successful recruitment techniques to attract the much-needed diverse talent pool; and finding out how to muti-skill operatives so we can start to make headway on the huge retrofit programme facing the UK’s housing sector.

“These experts include:

  • Steve Muscroft, Senior Product Developer at NOCN Group, an educational body specialising in productivity and committed to working for a better future for UK construction.
  • Tony Bird, UK&I Director of Property Services at Hays, world-leading specialists in recruitment and workforce solutions.
  • Mark Coogan, Head of Repairs and Maintenance at St Leger Homes, an award-winning company providing housing services to around 20,000 homes across Doncaster.
  • Laurence Stone of CITB (the Construction Industry Training Board) which works to engage decision-makers, influence policy, and build dynamic partnerships across government, business and communities.
  • Dan Riley – the brand new Direct Works App feedback

“Following on from our recent CPD accreditation, and our previous in-person seminar, we’re thrilled to announce this next seminar. As with all our national seminars and webinars, we’re hoping to enrich our members with high value sessions that add to their continuous professional development. We look forward to seeing everyone there and a full agenda will be announced soon.2

To reserve your place, click here

For anyone who isn’t currently a member and would like to find out more, including Direct Works current two-year special offer membership, visit

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