Ombudsman investigation into Hammersmith and Fulham Council finds residents left ‘feeling anything but secure’ after multiple failures.
The Housing Ombudsman
A vulnerable resident and family were forced to eat Christmas dinner on the floor after landlord inaction on property condition.
The Housing Ombudsman has made three findings of severe maladministration in three cases involving Waltham Forest Council.
The investigation found excessive delays in the landlord progressing the works to remedy the damp and mould issue.
Ombudsman inspection report urges Lambeth Council to tackle cause of complaints to create meaningful change.
Residents lose access to only bedroom and suffer with pest infestation for seven years in two severe property condition cases.
The Housing Ombudsman has released its latest Insight report, providing updated guidance and jurisdiction around service charges.
Hackney Council caused ‘substantial distress’ to family with vulnerable children after repeated failures to fix a leak.
Ombudsman orders Lambeth Council to pay £13,000 in compensation after six severe maladministration findings.
The Housing Ombudsman has found severe maladministration in two Wandle Housing Association cases, concerning its response to damp and mould.