The ASCP has welcomed the Housing Ombudsman’s Repairing Trust report as an overdue reckoning with the systemic failures facing social housing.
complaints
A research report by the Housing Ombudsman has highlighted a concerning rise in resident complaints over recent years.
The Housing Ombudsman has recently raised urgent concerns about window-related complaints in social housing.
Although housing providers have recorded 186,000 formal complaints since April 2023, Tenant Satisfaction Measures (TSM) data shows many more residents…