Following a rigorous selection process, Troy Francis has been appointed as Southern Housing’s new Executive Director of Operations. Francis will take up the post when Jane Porter retires in Spring 2025.

This will allow for a manged handover as Troy prepares for his new role. Francis is currently Southern Housing’s Corporate Director of Operations with responsibility for front line housing management, the contact centre and social impact activities.

Troy has worked in the housing sector for more than 20 years and is passionate about delivering great services for Southern Housing residents.  Troy has played a pivotal role in driving integration of services in housing management and will spearhead the transformation of housing operations.

Paul Hackett, CEO commented: “I’m delighted that Troy will join Southern Housing’s executive team as we conclude post-merger integration and drive hard for improvements across all resident facing services. The panel were impressed by Troy’s commitment to engaging with residents and colleagues to deliver services we can be truly proud of.”

Francis said: “I’m energised and excited by the opportunity to lead Southern Housing’s operational teams to transform the way we work, rolling-out a place-based service model that will strengthen local accountability and drive-up resident satisfaction.”