Helen Gleadell will be responsible for driving engagement with Orbit’s Better Days programme which currently supports around 5,000 customers every year with managing a range of needs including finances, health and wellbeing, employability and skills.
In recent months, Orbit has implemented a number of new services as part of the Better Days programme to provide extra support through the cost-of-living crisis. This includes an Energy Advice Service in partnership with National Energy Action (NEA), a Welfare Advice Service provided by the Citizens Advice Bureau, a new cost-of-living support and education hub on Orbit’s customer website and an increased capacity in its mental health support service, Breathing Space, which is commissioned with Mind and Aspire4u.
Helen comments: “Better Days is a fantastic programme helping thousands of people to maintain their tenancies and personal wellbeing. I’m really excited to see how we can develop these services to ensure that we can continue to be responsive to the concerns of customers, increase access to the support available and target our investment in a way that has maximum social impact.”
In March this year, Orbit conducted its first in-depth piece of research into how the cost-of-living crisis is impacting customers’ everyday living, health and finances. The findings will help Orbit to develop its services.
Prior to joining Orbit, Helen worked for Global Experience Specialists and EY.