North Devon Homes has partnered with Housing Insight by purchasing its PanConnect Staff App, a cutting-edge mobile working solution that simplifies many day-to-day services such as case management and operational efficiency for housing teams.

The integration of the PanConnect Staff App into the Civica CX system is a critical component of the initiative, allowing North Devon Homes’ teams to work seamlessly across systems and enable staff to access critical housing data, even while out of the office. This data is necessary to help carry out important actions and complete key day-to-day visits, and by reducing the need for any unnecessary visits, the collaboration is set to help boost productivity for the North Devon Homes teams while improving overall satisfaction for residents.

The project represents a three-year contract between North Devon Homes and Housing Insight. The first phase of the project was delivered in just five weeks, demonstrating the speed and agility of both organisations to provide solutions that will have an immediate impact.

Martyn Gimber, CEO, North Devon Homes, said: “We are excited to work with Housing Insight on this project. PanConnect will not only make our operations more efficient but will also provide our team with a more flexible way to manage cases and engage with residents while out in the community.”

Katrina Heyworth, Head of Sales, Housing Insight, added: “Welcoming North Devon homes to undertake such projects is routine for us. Collaborating with the team has been remarkable, and we eagerly anticipate the outcomes. We expect this will significantly enhance user efficiency, boost staff performance, and foster better resident engagement.”

The ultimate goal of the partnership is to create a more efficient way of working for housing teams, allowing them to focus on delivering the best possible service to residents while leveraging the power of modern technology to simplify and enhance everyday processes.