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Newport city homes launches energy advice service for customers and wider community

A new team of energy advisors are now out in force across Newport to help people reduce their energy bills and make their homes warmer, safer, and healthier.
Energy Advisors

Newport City Homes has launched this new service in partnership with the Community Interest Company, Warm Wales, after securing a £500k grant from the Ofgem Energy Industry Voluntary Redress Scheme in March.

The team, of seven advisors, will be on hand to support around 6,000 households in the city across the next 2 years – with roughly 80% comprising customers of Newport City Homes and the remaining 20% supporting vulnerable households across the wider community.

They’re trained to provide advice on how to save money and energy; conduct money health checks; provide budgeting advice; assess eligibility to access benefits and provide help for eligible households to apply for energy bill support and money maximisation schemes.

Throughout the summer holiday, the team will be out and about across the city, including at our supported housing schemes and the following locations, with the Newport City Homes ‘trailer roadshow’ team:

1st August – Ringland – Ringland Shops – 10am – 4pm

3rd August – Maesglas – The Muffler Car Park – 10am – 4pm

8th August – St Julians – Munnings Drive – 10am – 4pm

15th August – Alway – Alway Community Centre – 10am – 4pm

22nd August – Newport East Community Centre – Moorland Park – 10am – 4pm

24th August – Shaftsbury – Ledbury Drive – 10am – 4pm

29th August – Duffryn – Sandpiper Way – 10am – 4pm

31st August – Bassaleg – Ruperra Close – 10am – 4pm

7th September – Somerton – Somerton Shops – 10am – 4pm

12th September – Malpas – Malpas Court – 10am – 4pm

14th September – Marshfield – Pentwyn Terrace – 10am – 4pm

19th September – Caerleon – Caerleon Shops – 10am – 4pm

21st September – Pillgwenlly – Pill Mill – 10am – 4pm

For further information, or to refer yourself or someone you know, you can contact the energy team by visiting the ‘Get Support’ page on the Warm Wales website and completing a simple form. Alternatively, you can email the team at, or telephone 01633 38111.

Commenting on the launch of the new service, Sian McDonald from Newport City Homes, said: “With the autumn and winter months fast approaching, we want to support as many people as we can to find ways of reducing their fuel costs and signposting them to other places of support. The cost-of-living challenges continue to bite and every penny that can be saved counts. At Newport City Homes we’re more than just a social housing provider. We’re committed to providing welfare support to our customers and now, through this energy advice scheme, we can also help other vulnerable people in our communities.”

Joanna Seymour from Warm Wales added: “Were looking forward to being able to get out and about to support the residents of Newport, whether you own your own home, rent privately or from a housing provider. This new service will be able to offer help in-person and over the phone. We can look at ways to reduce your energy costs or support you in contacting your energy provider – to come up with an affordable payment plan meaning you’ll be able to heat your home this winter. Please do reach out for support and advice from this new service that’s being provided in partnership with Newport City Homes and Warm Wales.”

Newport City Homes is also separately allocating £200k of its own investment into helping customers most in need over the next 12 months. This five-fold increase in its welfare funding is designed to enhance the support it can provide to the most vulnerable during the UK’s current cost-of-living crisis.

The association is also delivering an ambitious programme to improve the energy efficiency of its homes. This includes the construction of a terrace of new homes at Vale Mews, in Gaer, using state-of-the-art technology to keep customers’ energy bills to a minimum.

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