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Gentoo partner with Housing Ombudsman to host exclusive event

Gentoo customers are invited to an exclusive event with the Housing Ombudsman, Richard Blakeway to hear about the support they can access.
Gentoo Ombudsman

The event, which is taking place on Tuesday 27 February between 1-2pm at Gentoo’s head office at Doxford Park, will give customers the opportunity to present questions to the Housing Ombudsman and find out more about how the organisation can help resolve housing management issues.

Louise Bassett, Chief Executive Officer at Gentoo, said: “We’re thrilled to welcome the Housing Ombudsman, Richard Blakeway, to Gentoo to talk about our work for our customers and how we are reviewing our services to improve services to our customers. We welcome the changes to consumer regulation brought by the Regulator of Social Housing and the Ombudsman which give a greater voice to our customers and will enable our teams to learn and improve our services.

“We are urging all customers to attend to find out more about the free service offered by the Ombudsman and ask any questions they may have – it’s their session as much as ours.”

Customers are invited to attend the event in person or online via teams and must sign up prior to the session via www.gentoogroup.com.

Richard Blakeway said: “Meet the Ombudsman events are a great way for residents to ask questions directly to me about issues they may be facing or to learn more about how the complaints process works. The landlord will also have staff on hand to deal with any case related queries on the day, and I look forward to seeing as many residents there as possible to hear about their experiences.”

The Housing Ombudsman work closely with Gentoo and their customers to resolve any ongoing housing disputes. This includes issues in disrepair, anti-social behaviour, complaint handling, damp and mould, adaptations, charges, leasehold and other housing management issues.

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