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Event: Delivering a customer-centric repairs approach to cope with the backlog

Delivering a customer-centric repairs approach to cope with the backlog

Event: Virtual roundtable

Date: 27th April

This roundtable will discuss and explore the current and future solutions to delivering a customer-centric repairs experience in the social housing sector. Landlords are facing various challenges surrounding the Decent Homes Standards, rising utility costs, repair costs, resident engagement, and building new homes. These priorities must be balanced with the major responsibility of getting through the service and repairs backlog that crept up during the pandemic. The resident experience is continually evolving, so what does a customer-centric approach look like?

 

 

This event is by invitation only.

For further information, please email charlie.robertson@crosbyassociates.co.uk