Classic Folios has been the market-leading supplier of handover and customer care solutions for over 26 years, having worked with over 250 private and build to rent developers, managing agents and social housing providers. At the heart of everything they do is the mission of making day-to-day tasks easier and quicker for property professionals, whilst improving the customer experience for home users.
Having built a reputation on their custom-branded, plot-specific Reservation, Tenancy and Completion Manuals, Classic Folios has expanded its service to offer a comprehensive catalogue of products that enhance the homebuyer and tenant experience on behalf of developers – whether that’s through Sustainability and Community Guides, Eco Lifestyle Gifts, Personalised Welcome Gifts, Pre-configured Tablets, Document Boxes or Video Productions.
In 2017, Classic Folios developed the award-winning Spaciable – a one-stop shop, turnkey residential portal that enhances the confidence of home users and developers alike, providing a smooth customer experience through a host of features and functionality. Spaciable has grown rapidly, and currently hosts over 850 developments for over 140 developers, with a total digital delivery of over 100,000 plots.
Spaciable has become a vital tool for many developers, including Cala and Countryside, helping them deliver on their sustainable vision. This has been achieved by providing a paperless alternative to cumbersome processes, also resulting in increased efficiency. There is currently the digital equivalent of over 14,400 trees’ worth of paper on Spaciable.
Countless developers and housing associations have relied on Classic Folios’ and Spaciable’s experience to improve and define their customer care processes – especially family-run businesses and local authorities who are establishing themselves in the industry. Having produced handover and customer care solutions for longer than anyone in the industry, Classic Folios and Spaciable pride themselves on adapting their services to suit the customers’ needs and budgets.
“Since we first started working with Spaciable, we have felt thoroughly supported by them, especially with regards to training for the platform, which has sometimes been requested at short notice and has always been accommodated. We would definitely recommend Spaciable – both our admins and homeowners have commented on how useful and easy it is to use, with the notifications and document uploading tools proving particularly helpful.”
“At Weston Homes, our aim is to produce high quality homes that appeal to all kinds of buyers, from contemporary styles to traditional builds. [Spaciable] provides us with a quality product that helps us achieve our customer service and satisfaction targets, reflects the homes we handover to our buyers and a service where each team member goes above and beyond.”
“We wanted to provide our purchasers with a solution that looks professional and is useful. The team are professional and always happy to help, and training for Spaciable has always been provided when required. Spaciable has helped add focus to our in-house processes and we have noticed that most customers prefer a digital format, which makes it easy to keep everything in one place.”