Alertacall is a trusted provider of digital telecare and proactive contact services, working with over 50 housing providers across the UK to help people feel safe, connected and informed.
Built to the highest industry standards, its solutions are fully compliant with telecare standards and go beyond them, combining reliability with innovation. Designed with both residents and providers in mind, their systems are fast and easy-to-install, with flexible connectivity options including 4G, WiFi, Ethernet, or hybrid configurations. Alertacall offers a unique portable touchscreen that brings communication, safety and engagement together in one easy-to-use device. With minimal maintenance requirements and a focus on minimal disruption, their approach reduces operational costs and resources while delivering a standards-based, future-ready service.
Sanctuary future-proof their Warden Call system
Johnnie Johnson Housing (now Sanctuary Housing) was looking for a new and improved ‘Warden Call’ as part of their digital upgrade plan. Alertacall’s Beyond Warden Call® solution met their needs, including a state-of-the-art door entry system and digital dispersed alarms.
As an organisation that values engagement and communication, they wanted to ensure all of the changes were clearly and consistently communicated to their residents.
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Some of their residents commented:
”I will be so secure knowing the door entry system is working, and I’m in control of who I let in or not.”
Lauren Courty – Director of Building Safety, Sanctuary said: ”Beyond Warden Call has proven easy-to-install and maintain, saving valuable time and resources. I highly recommend it to any housing provider looking to enhance resident safety, streamline operations and improve their digital offer. This has been a fantastic investment.”
Putting people first: transforming communication, engagement and safety with a proactive digital service at Abbeyfield Living Society
Abbeyfield Living Society recognised that its existing warden call systems across 44 sheltered housing schemes needed to be fit for the future. With the UK’s digital switchover approaching, the society planned the replacement of its analogue infrastructure with a modern, reliable solution to ensure continuity of service and long-term resilience. Abbeyfield saw an opportunity to transform how they connect with residents – moving from a reactive model to a proactive, two-way communication and engagement service. The goal was not only to keep residents safe, but to ensure they feel informed, involved and part of a thriving community every day.
The Beyond Warden Call® solution includes:
Door entry panel system
● Highly secure ‘IP’ video door entry
● Fob reader, PIN and concierge options
● Remote management via cloud
● Audit logs and photos, compliant with GDPR
● Battery backup option for power cuts
● Video of the caller, including a preview sent to the portable touchscreen
Digital telecare
● Easy and low-cost to install
● Can be wall-mounted or free-standing
● Complies with relevant ‘telecare standards’
● Dual independent multi-network 4G signalling paths
● Large range, backup battery and many peripherals
● ‘Heartbeat’ to an online platform
● GPS and outdoor options
● Option to use the provider’s own monitoring centre or Alertacall’s partner
Upgrade, integration and engagement at Brunelcare
Alertacall is working with Brunelcare to increase engagement with residents, while also installing new door entry systems and telecare services.
Alertacall has been working with Brunelcare, based in Bristol, for over 10 years, including providing its Housing Proactive® service to 900+ homes at more than 20 sheltered schemes. Beyond Warden Call® was a natural choice when they wanted to upgrade existing door entry systems, which were becoming obsolete, and integrate them seamlessly with the Housing Proactive® touchscreen.
In the future, Brunelcare plans to continue working with Alertacall to install environmental sensors as part of the system and to help detect potential problems with damp and mould.
Michelle Richards – Director of Customer Care, Brunelcare commented: “We needed to replace our telecare and door entry systems, and Alertacall supplied the best system to fit what we wanted and what our residents needed. They appreciate the flexibility of positioning the touchscreen wherever they want.”
To read the complete case study, head to the Alertacall website
