Magenta Living has recently taken the ASB Pledge that will give its communities more support. ASB Help is a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour. Signing the pledge shows Magenta Living’s commitment to partners, local organisations, and agencies to support its customers with ASB issues.
The not-for-profit housing provider’s Community Safety Team already takes part in neighbourhood walkabouts in its communities, often in partnership with Merseyside Police, Merseyside Fire and Rescue, Councils, and other local agencies to support our customers. It also allows their customers the opportunity to talk to them confidentially around any ASB issues they may be having and suggest any ideas on how they support them further.
Angela Denison from ASB Help attended the Partnership Building recently. She said: “I am delighted to be here to present Magenta Living with their certificate and welcome them on board.
“Joining the ASB Help PLEDGE shows the community you are committed to identifying and supporting victims of anti-social behaviour. It demonstrates your willingness to work collaboratively to bring an end to anti-social behaviour as well as steadfast determination to deter such behaviour in the future.
“By using our best practice guidance, you are signalling to stakeholders you have embraced the spirit of the ASB case review/community trigger, and you are meeting your obligations to the community.”
Magenta Living’s Housing Services Director, Rachel Bennett, said: “We are determined as an organisation to effectively tackle anti-social behaviour by acting against those who cause nuisance and annoyance in our neighbourhoods. It is so important that we listen to the needs of customers and residents to make sure we are doing everything we can to support them.
“ASB can come in many forms and often leaves people feeling alarmed and distressed. To help tackle ASB in our communities, we will continue to work closely with our partners to overcome instances of ASB in our neighbourhoods. We will always do our best to support our customers with any incidents of ASB.
“Signing the Pledge is the most recent step we have taken to ensure that we continue to strengthen our resolve to tackle all forms of anti-social behaviour. I am proud of the work that our community safety team and housing officers do, and it has a massive impact.”
The word PLEDGE stands for: –
Promote awareness: Residents need to be aware of its existence. Resolve recently commissioned a YouGov Survey which found that only 6% of respondents had heard of the ASB Case Review.
Legislation and Best Practice: It is vital that organisations comply with the legislation and the ASB statutory guidance.
Easily Accessible: There should be multiple ways of making an ASB Case Review application, in writing, online, over the telephone, completion of a form, via a postal address, email address for example.
Development and Continuous Improvement: There is always key learning to come out of an ASB Case Review and it is important to listen to this and act upon constructive feedback. It is also vital to stay abreast with national developments and reflect this in your ASB Case Review process.
Get talking: Talking with the victim is paramount and they should be kept informed throughout the whole of the ASB Case Review Process. Likewise, its equally important to work in partnership with all the relevant agencies and develop a multi-agency problem solving action plan to address the ongoing ASB.
Empowerment: The ASB Case Review was introduced into legislation to give victims a voice and for them to be actively listened to. This is integral to the ASB Case Review Process