Address: Alertacall Ltd, 45 Crescent Road, Windermere, LA23 1BL, United Kingdom
Tel: 0808 208 1234
Email: contact@alertacall.com
Website: https://www.alertacall.com/
Resident Testimonials
“I love this service, absolutely love it! The touchscreen is the best thing ever to be put in my home. I feel so much safer and it’s so much easier to get hold of my landlord.”
“I’m in my 90s and never used a computer before, so was delighted at how easy the system is to use. I love that I’ve got the option to speak to someone 7 days a week, but also that I can start to do things online for the first time too.”
Kelly Scapens –
Extra Care and Supported Housing Manager, ForHousing
“Installing Housing Proactive® has had a really positive impact for both our staff and residents. It allows us to manage occupancy levels more effectively while supporting tenants to live independently and remain safe and secure in their homes. We can interact with residents in real time, improve how repairs and issues are reported, and significantly reduce the workload for our staff, delivering efficiencies, freeing up valuable time and resources. Alertacall has been fantastic to work with throughout. They share a very similar ethos to ForHousing and genuinely put people first in everything they do, supporting independence while ensuring the right service is always in place.”
Lauren Courty –
Director of Building Safety, Sanctuary
“We’re extremely satisfied with the new digital Beyond Warden Call® system provided from
Alertacall. It has proven to be an easy-to-install and maintain solution, which has not only
saved us valuable time, but also resources. The project team have been amazing to work with, offering expertise, support, and a seamless implementation and mobilisation process.
I highly recommend their solution to anyone in the social housing sector looking to enhance
resident safety and streamline operations and improve their digital offer. Overall, this has
been a fantastic investment and pilot for our organisation and we look forward to introducing
their system at our other independent living sites in the future.”
About Housing Proactive®
Alertacall’s digital engagement solution, Housing Proactive®, helps housing associations proactively know their customers and properties better by putting a portable touchscreen in every home. The touchscreen is specially designed with older and higher-needs people in mind, offering enhanced two-way digital engagement, messaging and better access to self-service tools like repairs and anti-social behaviour reporting, an easy-to-use surveying tool and access to customer portals. There is also the option of our unique OKEachDay® for Housing service to confirm occupancy, exchange information and offer award-winning human contact from a specially trained team of remote housing officers, 365 days a year.
Two-way digital engagement, self-service and proactive human contact made easy
Touchscreens include multi-network 4G SIM cards and are simply plugged into the mains. Installation is quick and easy. The features of the touchscreens can easily be adapted to meet the needs of different customers – including those with sight or hearing impairments, those with dexterity issues or other health-related conditions.
Discrete environmental sensors are also available, with up to 5 years of battery life. These connect to the touchscreen to help detect conditions that may lead to damp and mould, with on-screen prompts and calls to encourage better habits.
The touchscreen can also be used for video door entry calls, allowing housing providers to replace older systems with a wire-free solution. The system offers access via fob reader, pin, and concierge options. Residents can also see a video of the caller, including a preview sent to their portable touchscreen and grant access from the comfort of their armchair.
Quick to implement – fundable and trusted
Housing Proactive ® is available for a low weekly fee per property, requires no wiring and there are no set up or capital costs. Furthermore, the service is Housing Benefit and Universal Credit eligible.
About Beyond Warden Call®
Replacing and digitising a warden call system is now easier than ever before. Beyond Warden Call® is a standards-based, easier, simpler and lower-cost warden call system comprising a portable touchscreen, video door entry, digital telecare and smoke alarm, heat and CO integration
Alertacall’s digital telecare alarm solution offers unparalleled ways to connect through 4G Dual SIM, WiFi, Ethernet or a hybrid model. There are no single points of failure, as each unit works independently and has an integrated backup battery, and it requires minimal maintenance.
It removes the need for expensive, disruptive cabling and creates a digital environment that improves safety and independence for residents, and can connect directly to the housing provider’s Alarm Receiving Centre (or Alertacall’s partner).
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