Melissa Campbell, Livingwell Lead, Wheatley Group
“At Wheatley we are committed to supporting older residents to live independently in their own homes, as part of this we wanted to introduce the Housing Proactive service for some of our older, more vulnerable tenants.
“It has proven to be a real lifeline for them and we are looking now to extend the service further. Alertacall have been really helpful throughout; they are professional in their approach and have a fantastic way with customers. The rollout of the service to the new tenants went very smoothly and we really couldn’t fault any aspect of the service we received from Alertacall”.
Nicky Anderson, Operations Manager, WFHA
‘The whole Housing Proactive package is excellent! 10 is the highest score we could give you here – we would have given you higher had that been an option!’
Suzy Horth, Project Manager – Business Transformation Team, Saffron Housing Trust
“During the coronavirus lockdown being able to send out regular updates to tenants and offer them new ways to communicate with us has been invaluable – particularly, given that our staff are working off-site. The online management information is especially useful in helping to identify any housing issues remotely. Importantly, through the Housing Proactive service, tenants have access to a friendly reassuring voice from their team on a daily basis if they wish – which helps to reduce the effects of social isolation. The service has been ‘invaluable’.
Julie Riley, Housing Services Manager, Berwickshire Housing Association
‘The install project completed by the Housing Proactive team in December 2020 at three of our independent living courts was extremely efficient, with clear communication from their team throughout. I was also delighted to learn about some of the work Alertacall undertakes to tackle loneliness with older tenants, which further highlights what a fabulous service this is and shows the thought the company has for their customers. When I needed an urgent message to be sent out to our customers – I composed it, emailed it and within 10 minutes it was sorted. Great company to work with!’
Housing Proactive, Alertacall’s housing management system, is used by around 50 housing providers in the UK to increase contact with older residents and those with additional needs for more effective property management.
The service operates 365 days a year and enables housing teams to significantly improve resident communication, enhance service delivery, and create cost and time saving efficiencies.
Data around digital and verbal contact is recorded and provides a range of housing management reports in real-time via secure online reporting.
Meeting the aims of your digital agenda – portable touchscreen with free repairs app
Many housing providers are currently defining their organisation’s digital vision, particularly in sheltered and supported housing in view of the 2025 digital switchover and where ageing hard-wired alarm systems need replacing. Housing Proactive addresses some of the key challenges of digital engagement:
- A portable 8-inch touchscreen, with built-in connectivity
- A no hard-wiring solution
- Easier contact e.g. for repairs reporting
- Flexible messaging capability – two way, text & image
- All devices digital switchover ready
- Options to include sensors, dispersed alarms, video calling and door entry integration
Quick to implement – fundable and trusted
Housing Proactive is available for a low weekly fee per property, requires no wiring and there are no set up or capital costs. Furthermore, the service is Housing Benefit and Universal Credit eligible.
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