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A2Dominion launches programme to tackle anti-social behaviour

A2Dominion has launched a new programme to help tackle anti-social behaviour (ASB) and resolve cases faster.

The housing association has invested almost £300,000 to create a new specialist ASB Resolution Team, introduce new technology and training for staff. This approach is designed to equip staff to resolve ASB cases more quickly, while continuing to deliver a sensitive and professional approach for customers.

A2Dominion has also made updates to its customer portal to enable residents to report ASB easier online. The G15 member, which manages more than 38,000 homes, received more than 500 reports of ASB in 2023.

Before making the changes, A2Dominion asked customers for feedback on its ASB services and listened to their views to help inform the changes. The new approach aims to deliver improvements by improving communication with customers, increasing the visibility of colleagues on estates, enhancing support for ASB victims, and additional monitoring of areas with high levels of ASB.

The changes will also free up Neighbourhood Managers and Leasehold Managers, who were previously involved in responding to a high volume of ASB cases, to focus on other priority areas of work including inspecting estates, handling complaints, and carrying out risk assessments for buildings.

Dawn Wightman, Director of Homes & Communities at A2Dominion said: “We’re committed to tackling ASB as quickly and effectively as we can. We have listened to what our customers have told us about their experiences with our ASB services, and this feedback has been vital in helping us to develop the changes we’re making.

“By investing in a dedicated ASB Resolution Team and new technology, we’re creating more capacity to investigate and respond to customers’ concerns. Not only do we plan to be able to respond more quickly to cases of ASB that are reported to us, we’ll also have a greater focus on taking preventative action where we can.”


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