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A2Dominion helps customers to secure cost of living support

Housing association A2Dominion helps thousands of customers to secure more than £9million in financial support amid the cost of living crisis.
A2dominion

The G15 member has a dedicated Tenancy Sustainment Team on hand to give customers the best chance to maintain their tenancy and prevent unnecessary evictions.

The rising cost of living has put more pressure on customer finances, with A2Dominion seeing referrals for help with money management increase by 44% in the past 12 months.

In 2023/24, the team supported 2,245 customers to claim £9.7 million in support, including through grants and benefits.

Tenancy Sustainment Officers (TSO) have in-depth knowledge of local and central grants and benefits, including universal credit. They also have strong relationships with local authorities and charities to ensure customers have access to the relevant schemes,

In this period, they supported more than 1,000 claims, including Housing Benefit, Universal Credit, Council Tax Support, Pension Credit and Child Benefit.

The team achieved a 100% success rate at benefit tribunals, resulting in backdated benefit payments totaling over £42,000. They also provided access to grants and charitable funding worth more than £104,000, including for essential furniture and white goods.

Richard Bampton, A2Dominion’s Head of Income, said: “The past year has been particularly challenging for many of our customers due to the ongoing cost of living crisis. Our Tenancy Sustainment Team will continue to provide support to those who are struggling with their finances and help them to live in a secure home.”

Paul Warner, who works as a TSO, supported a group of vulnerable customers to gain almost £40,000 towards rent arrears and backdated payments. They had fallen into debt because their housing benefit award was incorrect or had been suspended in error.

Paul visited the customers to talk to them and provide reassurance. He investigated what happened and worked with the local councils to ensure their housing benefit was re-instated and backdated, clearing the rent arrears in full.

He now visits A2Dominion’s over-50s schemes regularly to provide financial guidance, and benefit support, to reduce the risk of similar issues happening again. It is valued and appreciated by everyone who lives at the schemes.

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