A2Dominion provided domiciliary care services for more than 30 years, but at the start of 2023 the Group began phasing out its four programmes in Berkshire and Surrey that were rated ‘Good’ by the Care Quality Commission, amid the growing challenges faced by the wider care sector.
The 38,000-home housing association remains committed to helping those in vulnerable circumstances and its Specialist Housing team will continue to provide vital support services, including for retirement living, young people and parents, student and key workers, as well as those at risk of domestic abuse and homelessness.
As part of the business changes, The G15 member will appoint a new director to lead its Specialist Housing team, with the existing post-holder Jo Evans moving to become A2Dominion’s first Director of Repairs and Maintenance.
Michael Reece, Chief Property Officer at A2Dominion, said: “We’d like to thank all our colleagues, partners and everyone else involved in helping us to deliver high-quality care services to our customers over many years.
“It was not a decision we took lightly and as a housing association with a social purpose we remain committed to helping those in vulnerable circumstances in any way we can, including through retirement living, our supported services and community investment programmes.
“Looking ahead our core focus remains unchanged and we will continue to work hard to deliver for all our customers and provide homes people love to live in.”
A2Dominion commissioned a review into its care and support services in 2022 as the wider sector faces growing pressure over funding and labour. The Group board made the tough decision to exit amid the squeezed margins involved in delivering front-line services. In its new corporate strategy, the group outlined its commitment to providing value-for-money to its customers, stakeholder and investors, and was not prepared to compromise on the quality of service.
A2Dominion worked closely with the local authorities in Reading, Spelthorne and Woking to ensure a smooth transition of its domiciliary care provision that provided personal care and practical support, including assistance with medication, to those in need.
The four tenders were transferred to new providers at the natural end of the contract. All 65 A2Dominion staff affected were protected under TUPE and the business retains a significant interest in services going forward as it continues to manage the buildings where care is provided.